FAQ
Welcome to the Zeyna London FAQ page.
Here you’ll find answers to the most common questions about our products, delivery, returns, and customer support.
If you need further assistance, our support team is always ready to help.
How long does delivery take?
Our estimated delivery timeframes are:
- Order processing: 1–2 business days (Monday–Friday, excluding public holidays)
- Shipping time: 6–9 business days (Monday–Friday)
- Total delivery time: 7–11 business days
Please note that these are estimated timeframes and may vary depending on demand or courier-related delays.
For full details, please refer to our Shipping Policy
Do you offer free shipping?
Yes. We offer free shipping on all orders within the United Kingdom, with no minimum order value required.
Where is Zeyna London based?
Zeyna London is an online store operated by JQ-COMMERCE, based in the Netherlands.
Business address:
Ranonkel 41
5251 ZW Vlijmen
Netherlands
We currently serve customers within the United Kingdom.
What should I do if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery:
Please include clear photos of the issue so we can resolve it quickly.
Can I cancel my order?
If your order has not yet been processed, you may request a cancellation by contacting us as soon as possible.
Once an order has been shipped, it can no longer be cancelled and must be returned in accordance with our Return Policy
What is your return policy?
You have the right to return your order within 14 days of delivery.
Return conditions:
- Items must be unused and in original condition
- All packaging and accessories must be included
Return costs:
- Returns are free if the item is damaged, defective, or incorrect
- For change-of-mind returns, return shipping is the customer’s responsibility
Additional information:
- Returns must be sent to the address provided after approval
- Customers must use a tracked shipping method
- Return labels are not provided
For full details, please refer to our Refund & Return Policy
When will I receive my refund?
After your return has been received and inspected:
- Approved refunds are processed within 10 business days
- Refunds are issued to your original payment method
Please note that your bank or payment provider may take additional time to process the refund.
Do your products come with a warranty?
We stand behind the quality of our products.
If you receive a defective item, please contact us and we will assist you in line with our Return & Refund Policy
This does not affect your statutory consumer rights.
How can I contact customer support?
You can contact our support team via:
📧 Email: support@zeynalondon.com
📞 Phone: +447853147543
We aim to respond within 1–2 business days.
Do you ship internationally?
No. At this time, we only ship to customers within the United Kingdom.
Do you have a physical store?
No. Zeyna London operates exclusively online and does not have a physical retail location.
Can I place a bulk or business order?
Yes. For bulk or business enquiries, please contact us at:
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with your tracking details.
Please note:
- Tracking updates may take 24–72 hours to appear
- Delivery updates depend on the selected courier
Contact information
Website Name: zeynalondon.com
Business Name: JQ-COMMERCE
Business Address: Ranonkel 41, 5251 ZW Vlijmen
Email: support@zeynalondon.com
Phone Number: +447853147543
Dutch Chamber of Commerce (KvK) Number: 90216954
Dutch VAT Number: NL004797421B21
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT+00:00)
We aim to respond to all enquiries within 1-2 business days.