Refund & Return Policy
Last updated: May 04, 2026
At Zeyna London, we aim to ensure that every customer is satisfied with their purchase. If for any reason you are not completely happy with your order, we provide a simple and transparent return process.
Return Period
You are entitled to return your order within 14 days after delivery.
To be eligible for a return:
-
The item must be unused and in its original condition
-
All original packaging, tags, and accessories must be included
Our support team is available to assist you throughout the entire process: support@zeynalondon.com
No Restocking Fees
We do not charge any restocking fees for returned items.
Return Conditions Summary
-
Returns are accepted within 14 days of delivery
-
Products must be unused and returned in original condition
-
All packaging and included items must be intact
-
Customer support is available for assistance
-
No restocking fees apply
Return Shipping Costs
Free Returns (covered by us)
If your item:
-
arrives damaged
-
is defective
-
or is incorrect
We will cover the return shipping costs.
Customer-Paid Returns
If you wish to return an item because:
-
you changed your mind
-
you ordered the wrong product
-
the item does not fit
You are responsible for the return shipping costs.
Please note: original shipping fees are non-refundable.
How to Initiate a Return
To request a return, please contact us at:
support@zeynalondon.com
Include:
-
Your order number
-
The reason for your return
After your request is reviewed, you will receive detailed instructions on how to proceed.
Please ensure:
-
The item is securely repackaged in its original packaging
-
All accessories and documentation are included
-
The parcel is sent using a tracked shipping service
Return shipping labels are not provided by Zeyna London.
Return Address:
The return address will be provided after your return request is approved.
Returns must be sent to our designated return facility.
Refund Process
Once your return is received, it will be inspected to verify it meets the return criteria.
If approved:
-
A refund will be issued to your original payment method
-
Processing typically takes up to 10 business days
Please note that your bank or payment provider may require additional time to process the refund.
Exchanges
If you would like to exchange an item (e.g. for a different size, colour, or product), please contact us at:
support@zeynalondon.com
We will gladly assist you in arranging a replacement.
Non-Returnable Items
Certain products cannot be returned due to hygiene or safety reasons.
These items will be clearly indicated on the respective product pages.
Non-returnable items include (but are not limited to):
- Personalised items
- Hygiene-sensitive products (if applicable)
Contact information
Website Name: zeynalondon.com
Business Name: JQ-COMMERCE
Business Address: Ranonkel 41, 5251 ZW Vlijmen
Email: support@zeynalondon.com
Phone Number: +447853147543
Dutch Chamber of Commerce (KvK) Number: 90216954
Dutch VAT Number: NL004797421B21
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT+00:00)
We aim to respond to all enquiries within 1-2 business days.