Privacy Policy
Last updated: May 04, 2026
This Privacy Policy describes how Zeyna London (“we”, “us”, or “our”) collects, uses, and safeguards your personal data when you visit zeynalondon.com (the “Website”), place an order, or interact with our services (collectively, the “Services”).
We handle personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) where relevant.
Please review this policy carefully to understand how your information is handled.
Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any modifications will be published on this page, and the updated date will be revised accordingly.
Collection and Use of Personal Data
To provide and improve our Services, we collect personal information from different sources. This information is used to process orders, communicate with customers, comply with legal obligations, and protect our business and users.
Types of Information We Collect
Information You Provide Directly
When using our Website or Services, you may provide:
- Full name, email address, phone number, and shipping address
- Payment and billing information (processed securely via third-party providers)
- Order details and purchase history
- Communications sent to our customer support
Automatically Collected Information
When you browse our Website, certain data may be collected automatically, including:
- IP address
- Device type and browser information
- Pages visited and interaction behaviour
- Cookies and similar tracking data
This information helps us optimise performance and enhance your experience.
Information from External Sources
We may receive limited personal data from trusted third parties, such as:
- Payment service providers
- Shipping and fulfilment partners
- Analytics and advertising platforms
These parties only process data necessary to perform their specific services.
How We Use Your Information
We use collected data for the following purposes:
- To process and deliver orders
- To communicate regarding purchases, returns, or inquiries
- To provide customer support
- To improve website functionality and performance
- To send marketing communications where permitted by law
- To detect and prevent fraudulent activity
- To comply with legal and regulatory requirements
Cookies and Tracking Technologies
We use cookies and similar technologies to ensure proper website functionality, analyse usage, and improve user experience.
You can manage or disable cookies through your browser settings. Please note that some features of the Website may not function correctly if cookies are disabled.
Sharing of Personal Data
We only share personal information when necessary, including with:
- Service providers that support our operations
- Payment processors and delivery partners
- Analytics and marketing providers
- Authorities or regulators where legally required
We do not sell personal data to third parties.
External Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their policies before providing any personal information.
Children’s Data
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If such data is identified, it will be removed promptly upon notification.
Data Security and Retention
We implement appropriate technical and organisational safeguards to protect your personal data. While absolute security cannot be guaranteed, we take reasonable measures to prevent unauthorised access or misuse.
Personal data is retained only for as long as necessary to:
- Fulfil orders and provide services
- Comply with legal, tax, or accounting obligations
- Resolve disputes and enforce agreements
Your Rights
Depending on applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent where applicable
- Request transfer of your data
- File a complaint with a supervisory authority
To exercise any of these rights, please contact us at: support@zeynalondon.com We may request identity verification before processing your request.
International Data Transfers
Your personal information may be processed or stored in countries outside your place of residence. Where this occurs, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
Contact information
Website Name: zeynalondon.com
Business Name: JQ-COMMERCE
Business Address: Ranonkel 41, 5251 ZW Vlijmen
Email: support@zeynalondon.com
Phone Number: +447853147543
Dutch Chamber of Commerce (KvK) Number: 90216954
Dutch VAT Number: NL004797421B21
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT+00:00)
We aim to respond to all enquiries within 1-2 business days.