Zeyna London Autumn Arrivals

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Frequently Asked Questions

How do I choose the right size?

All our pieces follow standard UK sizing, so you can simply order the size you always wear. Every product page also includes a detailed size chart and our Fit Indicator, which tells you honestly whether a style runs true to size, slightly small or slightly large — so you can order with complete confidence.

How long does delivery take?

Delivery is always free across the UK, fully tracked with Royal Mail. We dispatch orders within 24 hours, and you’ll receive your personal tracking link the moment your parcel is on its way — so you can follow it right to your door.

What if something doesn’t fit or isn’t quite right?

No problem at all. You have 14 days from delivery to request a return or exchange — simply email us at support@zeynalondon.com with your order number, and our team will personally guide you through the process. We reply to every message.

Can I still change or cancel my order?

Yes — as long as your order hasn’t been dispatched yet, we can change your size or cancel the order for you. Just contact us as soon as possible at support@zeynalondon.com with your order number, and we’ll take care of it straight away.

How can I track my order?

As soon as your order is dispatched, you’ll automatically receive an email with your personal tracking link. You can also track your order here at any time using your order number. Can’t find your details? Just send us a quick message at support@zeynalondon.com and we’ll send your tracking details right over.